Frequently Asked Questions
All your questions about ace64 answered in one place
From deposits and withdrawals to slots, cricket betting, and bonuses — whatever question you have about ace64, you will find a detailed answer here.
Whether you are new to ace64 or a regular player, questions come up sooner or later. On this page we have compiled the most frequently asked questions about withdrawal and deposit methods, cricket and sports betting rules, slot game details, and bonuses — all in one place. If you still can't find an answer, our support team is always ready to help.
Section 01
How to Withdraw Money
Yes, withdrawals at ace64 are open 24 hours a day, 7 days a week. Requests made at night are generally processed within 30 minutes to 3 hours. This timeframe remains the same on weekends and public holidays.
Yes, for security and fraud prevention, withdrawals from ace64 must be sent to a bKash, Nagad, Rocket, or Upay account registered in your own name. Direct withdrawal to a third party's wallet is not possible.
Yes, but you must meet the wagering requirement. For example: if you deposit ৳1,000 you will receive a ৳1,200 bonus; you must wager this bonus 20 times — that is, place ৳24,000 in bets — before you can withdraw winnings from the bonus. Wagering is calculated on the bonus amount only, not on the deposit.
Money usually arrives within 30 minutes to 3 hours. If it takes longer, first refresh your wallet app and check the transaction history in your account. If the issue persists, contact us via live chat or at [email protected].
The minimum withdrawal limit at ace64 is ৳500. This applies to all four methods: bKash, Nagad, Rocket, and Upay. Withdrawal requests below this amount will not be accepted.
Section 02
How to Deposit Money
Log in to your account, go to the deposit menu, and select Nagad. Send the desired amount to ace64's designated Nagad number, then submit the form with the transaction ID. The minimum deposit is ৳200.
The minimum deposit at ace64 is ৳200 for any method. This limit is the same for bKash, Nagad, Rocket, and Upay. Amounts below this will not be accepted.
ace64 currently accepts deposits through four mobile wallets: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. Deposits through all four methods are easy and fast.
Yes, bKash is an active deposit method at ace64. After logging in, go to the deposit page, select bKash, send money to ace64's designated number, then confirm with the transaction ID and sender's number. Once you deposit a minimum of ৳200, the balance will be added to your account.
Section 03
Cricket & Sports Betting
If a match is cancelled or no official result is declared, ace64 generally refunds the original stake for that bet. If a result is determined via the DLS method due to rain, it is considered a valid result. Please read ace64's betting terms and conditions for the exact rules.
Decimal odds show how much you get back for every ৳1 bet, including your original stake. For example, odds of 2.50 mean a ৳100 bet returns ৳250 (profit of ৳150). The higher the odds, the less likely the outcome — but the greater the potential reward.
Yes, ace64 offers betting on BPL, IPL, T20 World Cup, ICC tournaments, and various other international cricket events. Multiple markets are also available for exciting matches like Bangladesh vs India.
The most popular cricket markets at ace64 are: match winner (who will win), total runs (over/under), top run scorer, over in which the first wicket falls, and total wickets in an innings. Each market calls for a different strategy.
Live betting lets you place bets while a match is in progress. Odds change as the match situation evolves — for instance, if a team makes a strong start, their odds of winning shorten. It is one of the most exciting parts of cricket betting.
Section 04
Questions About Slots
Many slot games are offered in demo or free-play mode, where you play with virtual currency. This lets you get familiar with a game before placing real bets. However, winnings in demo mode are not added to your real balance.
Volatility is an indicator of the pattern and frequency of wins in a slot. High-volatility slots pay out larger wins but less often; low-volatility slots pay out smaller wins more frequently. Which you choose depends on your budget and patience.
On a low budget, low-volatility slots are a better choice because they help your balance last longer. Check the minimum bet option and pick games with bonus features. Never play beyond your set budget.
Free spins are a bonus feature in slot games that let you spin the reels at no cost to your balance. They are usually triggered by landing a specific number of scatter symbols. Winnings from free spins are generally added as real winnings, though wagering requirements may apply.
RTP, or Return to Player, is the theoretical percentage of total bets that a slot returns to players over the long term. It is not a guarantee for an individual session, but an average figure. Generally, a higher RTP means a better theoretical return, but every spin happens completely independently.
ace64 features slots and casino games from various leading providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. PG Soft's Fortune Tiger, Mahjong Ways, and Pragmatic Play's Gates of Olympus are especially popular among Bangladeshi players.
Support
Email
Didn't find the answer to your question?
Our support team is by your side 24 hours a day, 7 days a week — always ready to help in both Bengali and English.
Live Chat
Use the site's live chat for immediate assistance — available 24/7.
For detailed inquiries, write to us at: [email protected]