Your Privacy Is Our Responsibility

ace64 ("we", "our", "ace64 platform") is a safe and reliable online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use our website ace64.lat, why we collect it, and how that information is processed.

This Policy applies to all registered and unregistered visitors who use ace64's services. By continuing to use our platform, you are considered aware of and in agreement with the terms of this Policy. If you disagree with any part of this Policy, we ask that you stop using our services.

ace64 collects only the information that is necessary to provide services and manage accounts. The types of data collected are described by category below.

2.1 Information You Provide Directly

When you register with ace64 or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Payment-related information (such as bKash, Nagad, Rocket, or Upay account details)
• Documents required for identity verification (national ID card or passport details)
• Messages and information you provide when contacting the support team

2.2 Automatically Collected Information

When you visit the ace64 website, some information is collected automatically:

• IP address and device identifier (Device ID)
• Browser type, version, and operating system
• Pages visited, session duration, and click data
• Referral source (where you came from before visiting our site)
• Transaction history and gameplay-related data

2.3 Information Received from Third Parties

In some cases, limited information may be received from payment processing service providers (such as bKash or Nagad) for transaction verification. This information is used solely for fraud prevention and transaction security purposes.

ace64 uses collected information only for the purposes listed below. We never use your information for a different purpose without your consent.

• Account Creation and Management: To register your account, verify login, and confirm your identity.
• Financial Transaction Processing: To correctly complete deposits and withdrawals.
• Service Improvement: To analyze your usage experience and improve the platform's performance.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Customer Support: To assist the support team in resolving your questions and complaints.
• Legal Compliance: To comply with applicable laws and regulations.
• Bonus and Promotion Management: To correctly provide welcome bonuses and other offers.

ace64 does not sell, rent, or freely disclose your personal information to any third party. However, your information may be shared with relevant parties in the limited circumstances below:

4.1 Service Provider Partners

ace64 works with payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and game software suppliers. These partners are given only the information necessary to complete their specific service. They are also bound by data confidentiality agreements.

4.2 Legal Requirements

If a court, government agency, or regulatory authority lawfully requests information, ace64 may provide the necessary information in compliance with its legal obligations.

4.3 Fraud and Security

In cases of suspicious transactions, identity fraud, or a security breach of the platform, necessary information may be shared with the relevant authorities.

ace64 gives the highest priority to protecting your data. We use industry-standard security measures that protect your personal and financial information from unauthorized access, modification, or disclosure.

5.1 Technical Security

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by SSL encryption.
• Data Encryption: Sensitive information remains in an encrypted state when stored.
• Secure Servers: Our servers operate in secure data centers where regular security audits are conducted.
• Access Controls: ace64's internal staff only have access to information relevant to their own responsibilities.

5.2 Data Retention Period

ace64 retains your information for as long as your account is active and for as long as necessary afterward to meet legal requirements. Financial transaction records are retained for a defined period in accordance with legal obligations.

Information that no longer needs to be legally retained after an account is closed is securely deleted or anonymized.

The ace64 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of the website. Without these, logging in or making transactions is not possible.
• Functional Cookies: Used to remember your preferences (such as language selection).
• Analytics Cookies: Help analyze website traffic and improve services. This information is analyzed in aggregate and does not identify any individual.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some ace64 services to not function properly.

As a user of ace64, you have certain fundamental rights regarding your own personal information, which we respect.

7.1 Right to Access Data

You can request a copy of the personal information ace64 holds about you. This request can be sent to the support team.

7.2 Right to Correct Data

If there are any errors or inaccuracies in your stored information, you can request a correction. It is your responsibility to ensure accurate information is provided, and you should notify us promptly if anything changes.

7.3 Right to Delete Data

In certain circumstances, you can request that your personal information be deleted. However, information related to financial transactions and legal obligations must be retained for a defined period under the law, so deletion may not always be possible.

7.4 Objection to Processing

You can object to the use of your information for marketing or other non-essential purposes. Upon receiving such an objection, ace64 will stop using the data for that specific purpose.

The ace64 platform works with game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI) and payment service providers. These third-party providers have their own privacy policies that apply to their services.

ace64 works only with trusted and recognized providers, and data protection agreements are in place with them. Even so, ace64 is not fully responsible for the privacy practices of third parties.

During payment processing, bKash, Nagad, Rocket, or Upay complete transactions through their own systems. ace64 does not store the complete account details of these payment service providers — only the information necessary for transaction verification is recorded.

ace64 is an adults-only (21+) entertainment platform. We do not intentionally collect or store any information from minors.

The registration process includes an age verification step. If we learn that information from a person under 21 has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

ace64 may periodically update this Privacy Policy in line with changes to requirements and services. When any significant change is made, we will:

• Update the date shown at the top of this page.
• Send a notification to your registered email (for significant changes).
• Display a notification on the platform.

Continuing to use ace64 after the updated policy is published means you are considered to have accepted the revised terms. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the ace64 support team. Our team is active 24/7 and provides assistance in both Bengali and English.

ace64 respects your privacy and is committed to keeping your information secure. Thank you for using our platform.